Frequently Asked Questions

Do you accept returns?

Yes. We offer free returns for 30 days after your purchase. If there’s anything we can do to help answer your questions, please let us know.

Do you offer a warranty?

Yes, all our watches are backed by a full 24 month warranty.

Will you be getting new watch designs?

Yes, we are currently working on a new sports collection of watches. Please check back in the summer for our exciting new designs.

Where are your watches made?

We assemble all our watches at our main office in Richmond, Virginia. Let us know if you’d like to come by for a tour.

How long have you been in business?

Galileo was founded in June, 2002. We’ve been proudly selling our watches for over 15 years.

Can I get another copy of the Owner’s Manual?

Yes, just let us know which what you have and we’ll email you a digital copy of your Owner’s Manual. If you have any questions about your watch, we’d be happy to help.